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Our Cancellations, Returns & Refunds Policy

Cancellations

 

You may within 5 calendar days of placing an Order amend or cancel an Order by providing us with written notice. If you amend or cancel an Order, your liability to us shall be limited to payment to us of all costs we reasonably incur in fulfilling the Order until we receive your amendment or cancellation, except that where the amendment or cancellation results from our failure to comply with these Terms you shall have no liability to us for it.

 

(Section 2.7 of our Terms and Conditions of suppy)

 

Returns and Refunds

 

In the unlikely event that the Goods do not conform with these Terms, please let us know as soon as possible after delivery. We will ask you to return the Goods to us at our cost and once we have checked that the Goods are faulty, we will:

 

(a)            provide you with a full or partial refund; or

(b)            replace the Goods.

 

These Terms will apply to any repaired or replacement Goods we supply to you.

 

If you are unhappy with the Goods for any other reason, you may return them to us at your own cost within 14 calendar days of receipt.  We will endeavour to issue a full refund (less any delivery charges) within 14 days of receipt of the returned Goods.

 

(Section 4 of Our Terms and Conditions of Supply)